Privacy policy

We are Punter Southall Group Limited and we are the Controller of the information we collect via our website.

Our contact details are:

Registered office: 11 Strand, London WC2N 5HR
Telephone: 020 3327 5000
Email: data.protection@puntersouthallgroup.com
Website: www.puntersouthallgroup.com 

The contact detail of our Data Protection Officer is:

Name: Richard Garmon-Jones
Address: 11 Strand, London WC2N 5HR
Telephone: 020 3327 5182
Email: data.protection@puntersouthallgroup.com

If you have any queries, comments or requests regarding this privacy policy, you have a complaint or you would like to exercise any of your rights set out at the end of this privacy policy, you can contact us using the details set out above.

Whilst Punter Southall Group Limited operates the website, the website contains information provided by or about Punter Southall Group Limited’s group companies. Details of such group companies and links to their privacy policies are provided at Our businesses | Legal Information.

Where personal information is provided by or collected from you when you use our website or contact us, this personal information may be shared with one or more of these group companies for the purposes set out in this privacy policy.

The specific types of personal information we may collect and use about you will depend upon how you use the features on our website and the information you choose to provide.

The types of information we may collect directly from you are:

• Name
• Email address
• Telephone number
• Job title and company (if applicable)
• Interests and preferences

The types of information we may collect from you automatically are:

• IP and MAC address
• Browser types and language
• Operating system and platform type
• General location data- the country from which you accessed our website
• Software and hardware attributes (including device IDs)
• Referring and exit pages and URLs
• The number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the website, any form submitted, error logs, and other similar information.

We will use this information to assess and to improve the performance of our website and our services and the information we provide.

We may use a variety of technologies, including cookies and similar technologies, to assist in collecting this information. Our Cookie Policy sets out information about the cookies we use on our site.

We will only use your personal data where we have a lawful basis to use it.

We will only use your data where it is necessary for us to perform our contract with you (for example, to provide you with products or services you have requested), or in a way which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, to respond to a query you have raised, or provide you with collateral you have requested. We might also use information about your job role and interests to send you personalised marketing. Please get in touch with us using the contact details provided at the beginning of this privacy policy if you would like further information about this.

We may sometimes need to use data to comply with our legal obligations (for example to pass on details related to fraud).

In other instances, we will ask for your consent to use your data, for example, where you subscribe to receive our email newsletters.

Further details of how we use your personal information are provided below.

We use your information for various purposes depending on the types of information we have collected from and about you and the website features you use. In particular, we collect your information for the following purposes:

• To contact you in response to your enquiry about our products and services;
• To subscribe you to our email newsletters (where you have consented to us doing so);
• To provide you with the collateral you have requested;
• To use information about your job role and interests to personalise the marketing we send you;
• To respond to you if you report a problem with our website; and
• To enhance and improve your experience on our website, ensure the security of our facilities and develop the service and products we offer.

We share your personal data with trusted third parties who assist us in operating our website and providing our facilities, services and products to you. When we do share your data with these third parties, we have written contracts in place with them to ensure they only use your data for the purpose we specify to them and that your privacy is secure and respected.

These trusted third parties include the following who may process your data, depending on the services or products we are providing:

We will also disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

If you would like confirmation of the third parties we have shared your data with, and how those companies process your data, please let us know.

We may share your personal data with other companies within Punter Southall Group for the purposes set out in this privacy policy. This website contains information relating to various Punter Southall group companies and the services they provide and when you raise a query or request collateral or further information relating to a particular service or group company, we will pass on your details to the group company that is best placed to deal with your query or request for them to respond to you. They will provide you with their own privacy policy which explains how they will use your personal data as a result of your interaction with that group company.

Our group companies may also share your personal data for analytics and marketing purposes, where permitted by data protection laws. We will only share your personal data with third parties (including our group companies) for them to use for their own direct marketing purposes when you have given your consent for us to do so.

We may also share your personal data in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.

We may be required to share your personal data with the police, administrative authorities (such as HMRC) or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.

As some of our service providers are located in countries outside of the UK or the EEA, it may be necessary for the personal data that we collect from you to be transferred to or accessed from outside the UK or the EEA in order for you to use the features on our website.

If we do this, we have procedures in place to ensure your data receives the necessary protections.

Where we transfer your personal information to countries deemed to provide an adequate level to data protection by the UK Information Commissioner’s Office, we rely on that decision to transfer your personal information.

For transfers to service providers outside the UK or the EEA where no adequacy decision applies, we use standard contractual clauses or other transfer tools provided for in the applicable data protection legislation to protect your personal information. Any transfer of your personal data will comply with applicable laws and we will treat the information according to the principles set out in this privacy policy.

If you would like further information or a copy of the standard contractual clauses we use, please get in touch with us using the contact details provided at the beginning of this privacy policy.

We will only keep your personal data for as long as we need to in order to fulfil the purposes for which it was collected, as set out in this privacy policy, and for as long as we are required to keep it by law. In order to ensure we meet our obligations, we have produced a retention schedule that indicates when personal information should be disposed of. For further information, please contact us using the details provided at the beginning of this privacy policy.

Our website contains a Careers page that links to a website where you can apply for employment at Punter Southall Group and its group companies. This recruitment website is administered by ICIMS, a Punter Southall Group (PSG) service provider. The ICIMS website collects personal information such as your personal details, contact information and work history and qualifications. Any information that Punter Southall Group collects from ICIMS in connection with the recruitment website is handled consistently with Punter Southall Group’s applicant privacy policy, which is provided to applicants during the application process.

You have certain rights with respect to your information which are summarised below. Some of the rights are complex therefore, not all details are included in the summary:

• Right of access: you can ask for copies of all the information that we process about you;
• Right to rectification: you can ask to have inaccurate information held about you corrected;
• Right to erasure: you can ask for the information held about you to be erased (subject to certain criteria);
• Right to restriction of processing: you can ask us to restrict the processing of your information (under certain circumstances);
• Right to data portability: you can, under certain circumstances, request that we transmit your personal information to another provider of services.

Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data or we need to process it for the purposes of legal claims.

If you would like to exercise any of your rights mentioned above, you can do so by writing or emailing our Data Protection Officer at the address detailed above.

Where you have provided consent for us to process your information (for example, where you have subscribed to our email newsletter or to any other marketing emails), you can withdraw your consent at any time.

You can withdraw your consent by writing or emailing our Data Protection Officer at the address detailed above. If you would like to unsubscribe from our marketing emails, you can also use the unsubscribe link contained in any of the marketing emails you have received from us.

If you have a complaint about the way we process your personal data or think that we have not complied with your rights, you can make a complaint to:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 or 01625 545745
Fax: 01625 524510
Website: www.ico.org.uk

We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office, so please do contact us in the first instance.