Our approach to quality

 

 Overview

 

We have created a culture in which our staff can develop and thrive. We have held the Investor in People (IiP) accreditation continuously since 1997 - the most recent audit said we are a “delight to work with, an organisation which ensures all people feel welcomed and valued”.

The vast majority of our administration staff are PMI or QPA qualified or are studying for professional qualifications. This compares to an industry standard of around 15%*. Several of our staff have won national prizes for achieving the highest marks in the PMI exams.

We achieve and maintain high levels of member satisfaction by viewing pension administration as a people process supported by a system, and not the other way around. 

Our main focus is ensuring members get a good service from us and we continuously measure levels of member satisfaction by seeking feedback;

"Well done for writing letters and enclosures in plain English but not treating the reader as a dimwit."

"Very impressed with professional, courteous and efficient manner in which you arranged payment of my pension. Sincere thanks."

Importantly, we also provide clear, easy to understand member communications. Our standard retirement documentation has the Plain English Crystal Mark, a rare achievement amongst third party pension scheme administrators.

*As recently cited by The Pensions Regulator.

 

 

 Insights & views

 
    Countdown to Flexiday Issue 5: Member communications in a post-Budget world
    26 August 2014
    In this note, the fifth in our ‘Countdown to Flexiday’ series, we look at the Government’s guidance guarantee and how the Budget changes will affect communications delivered to members regarding their retirement planning.
     


    Read more
    Countdown to Flexiday: Government responds to Flexiday consultation
    31 July 2014
    In this note, the fourth in our ‘Countdown to Flexiday’ series, we look at the Government’s response to its consultation on the radical changes to the tax rules governing pensions announced in the Budget in March.

    Read more
    Corporate Bulletin Quarter 2 2014
    8 July 2014
    Welcome to this new edition of our quarterly bulletin aimed at defined benefit (DB) sponsors. We provide an overview of market conditions and the range of accounting assumptions sponsors may wish to use for their interim or annual disclosures at 30 June 2014 alongside market news regarding pension buy-outs and de-risking.
     


    Read more
    Countdown to Flexiday: Increased opportunities to take small benefits as cash
    27 June 2014
    In this note, the third in our ‘Countdown to Flexiday’ series, we look at the changes to the rules for trivial commutation made in this year’s Budget, in particular whether bulk trivial commutation exercises are now likely to be more attractive.

    Read more
    Countdown to Flexiday: Will all transfers from DB schemes be banned?
    29 May 2014
    In this note, the second in our ‘Countdown to Flexiday’ series, we look at the options being considered for a possible ban or restrictions on transfers from private sector defined benefit (DB) schemes and their implications.

    Read more
    Visit the Industry Insights page for news and views on the latest industry developments
 

 Online services

 
    MyPension.com
    MyPension.com is Punter Southall's website for providing clients and members access to their pension benefits online.
    Read more
    PS Planner
    An interactive web-based retirement planning assistant for members of defined contribution pension schemes.
    Read more
    Visit the Online services area to access our full range of online modelling tools and facilities
    Speak to us

    Speak direct to our specialists in this area
    Richard Thomas
    Director of Pensions Administration
    Or call us on
    020 3327 5000