Our approach to quality

 

 Overview

 

We have created a culture in which our staff can develop and thrive. We have held the Investor in People (IiP) accreditation continuously since 1997 - the most recent audit said we are a “delight to work with, an organisation which ensures all people feel welcomed and valued”.

The vast majority of our administration staff are PMI or QPA qualified or are studying for professional qualifications. This compares to an industry standard of around 15%*. Several of our staff have won national prizes for achieving the highest marks in the PMI exams.

We achieve and maintain high levels of member satisfaction by viewing pension administration as a people process supported by a system, and not the other way around. 

Our main focus is ensuring members get a good service from us and we continuously measure levels of member satisfaction by seeking feedback;

"Well done for writing letters and enclosures in plain English but not treating the reader as a dimwit."

"Very impressed with professional, courteous and efficient manner in which you arranged payment of my pension. Sincere thanks."

Importantly, we also provide clear, easy to understand member communications. Our standard retirement documentation has the Plain English Crystal Mark, a rare achievement amongst third party pension scheme administrators.

*As recently cited by The Pensions Regulator.

 

 

 Insights & views

 
    Countdown to Flexiday Briefing Note Issue 6: Further details of changes to the taxation of death benefits
    24 October 2014
    In this note, the sixth in our ‘Countdown to Flexiday’ series, we look in more detail at proposed changes to the taxation of death benefits from April 2015 announced by the Chancellor of the Exchequer at the Conservative Party Conference.
     
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    Pension protection levies from 2015/16 – update
    22 October 2014
    On 6 October 2014, the PPF issued a response to its May consultation as well as a draft determination setting out how it proposes levies will be calculated from 2015/16 onwards. The PPF also proposes a total levy estimate for 2015/16 of £635m and a levy scaling factor of 0.65.
     


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    Corporate Bulletin Quarter 3 2014
    10 October 2014
    Welcome to this new edition of our quarterly bulletin aimed at defined benefit (DB) sponsors.We provide an overview of market conditions and the range of accounting assumptions sponsors may wish to use for their interim or annual disclosures at 30 September 2014 alongside market news regarding pension buy-outs and de-risking, and an update on PPF issues.
     


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    Auto-enrolment: two years on
    1 October 2014
    October 2014 marks the second anniversary of the formal introduction of the new employer duties. In this note, we review developments over the last year and look forward to what we can expect in the future.

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    Countdown to Flexiday Issue 5: Member communications in a post-Budget world
    26 August 2014
    In this note, the fifth in our ‘Countdown to Flexiday’ series, we look at the Government’s guidance guarantee and how the Budget changes will affect communications delivered to members regarding their retirement planning.
     


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    Visit the Industry Insights page for news and views on the latest industry developments
 

 Online services

 
    MyPension.com
    MyPension.com is Punter Southall's website for providing clients and members access to their pension benefits online.
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    PS Planner
    An interactive web-based retirement planning assistant for members of defined contribution pension schemes.
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    Visit the Online services area to access our full range of online modelling tools and facilities
    Speak to us

    Speak direct to our specialists in this area
    Richard Thomas
    Director of Pensions Administration
    Or call us on
    020 3327 5000