Our approach to quality




We have created a culture in which our staff can develop and thrive. We have held the Investor in People (IiP) accreditation continuously since 1997 - the most recent audit said we are a “delight to work with, an organisation which ensures all people feel welcomed and valued”.

The vast majority of our administration staff are PMI or QPA qualified or are studying for professional qualifications. This compares to an industry standard of around 15%*. Several of our staff have won national prizes for achieving the highest marks in the PMI exams.

We achieve and maintain high levels of member satisfaction by viewing pension administration as a people process supported by a system, and not the other way around. 

Our main focus is ensuring members get a good service from us and we continuously measure levels of member satisfaction by seeking feedback;

"Well done for writing letters and enclosures in plain English but not treating the reader as a dimwit."

"Very impressed with professional, courteous and efficient manner in which you arranged payment of my pension. Sincere thanks."

Importantly, we also provide clear, easy to understand member communications. Our standard retirement documentation has the Plain English Crystal Mark, a rare achievement amongst third party pension scheme administrators.

*As recently cited by The Pensions Regulator.



 Insights & views

    Corporate Bulletin Quarter 2 2014
    8 July 2014
    Welcome to this new edition of our quarterly bulletin aimed at defined benefit (DB) sponsors. We provide an overview of market conditions and the range of accounting assumptions sponsors may wish to use for their interim or annual disclosures at 30 June 2014 alongside market news regarding pension buy-outs and de-risking.

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    Countdown to Flexiday: Increased opportunities to take small benefits as cash
    27 June 2014
    In this note, the third in our ‘Countdown to Flexiday’ series, we look at the changes to the rules for trivial commutation made in this year’s Budget, in particular whether bulk trivial commutation exercises are now likely to be more attractive.

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    Countdown to Flexiday: Will all transfers from DB schemes be banned?
    29 May 2014
    In this note, the second in our ‘Countdown to Flexiday’ series, we look at the options being considered for a possible ban or restrictions on transfers from private sector defined benefit (DB) schemes and their implications.

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    All Change for DC
    29 April 2014
    Getting defined contribution (DC) pensions right is key to making auto-enrolment a success and improving retirement incomes for millions of people. This briefing note focuses on the action points for trustees of DC schemes and sections.

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    Draft IORP II Directive: new proposals from Europe
    28 April 2014
    The European Commission (EC) published draft revisions to its Directive on the activities and supervision of institutions for occupational retirement provisions (IORPs), known as the IORP II Directive, on 27 March 2014. The stated aims of the revisions are improving the governance and transparency of IORPs in Europe.

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    Corporate Bulletin: Quarter 1 2014
    3 April 2014
    Welcome to this new edition of our quarterly bulletin aimed at defined benefit (DB) sponsors. The recent budget has hit the headlines with some real implications for employers and their pension scheme members. We also talk about the financial conditions at 31 March 2014 and how these might impact pension disclosures at this quarter end alongside market news regarding pension buy-outs and de-risking.

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    Lifetime allowance: Fixed and Individual Protection 2014
    3 February 2014
    From 6 April 2014 the lifetime allowance (LTA) will be reduced to £1.25m from the 2013-14 tax year level of £1.5m. If your scheme members have already built up pension savings of more than £1.25m (including taking into account pensions already in payment), or have planned to do so in the expectation that the lifetime allowance would not reduce from the 2013-14 level, there is a new form of protection called ‘Fixed Protection 2014’ (FP2014). FP2014 must be applied for by 5 April 2014.

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    New protections from the lifetime allowance charge
    15 January 2014
    The Chancellor of the Exchequer announced in his 2012 autumn statement that the lifetime allowance would be reduced from £1.5m to £1.25m with effect from the 2014/15 tax year. HM Revenue and Customs (HMRC) have subsequently confirmed that there will be two new types of protection available for individuals affected by the reduction: fixed protection 2014 (FP14) and individual protection 2014 (IP14).

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    2014/15 PPF levy Determination
    8 January 2014
    On 11 December 2013, the Pension Protection Fund (PPF) issued its Determination confirming the final details of the 2014/15 levy. It also issued a Policy Statement summarising responses to the earlier consultation and explaining the decisions made.

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    DC governance and administration
    8 January 2014
    On 21 November 2013, the Pensions Regulator’s Code of Practice 13 came into force. The Pensions Regulator (TPR) expects schemes to begin their assessment against the standards set out in the Code immediately.

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    Corporate Bulletin: Quarter 4 2013
    3 January 2014
    Happy New Year and welcome to our latest quarterly corporate bulletin. In this edition we discuss market conditions and accounting assumptions at the end of 2013.

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    Technical changes to auto-enrolment: update
    4 December 2013
    On 11 October 2013, the Department for Work and Pensions (DWP) published the Government’s formal response to its ‘Technical Changes to Automatic Enrolment’ consultation, which took place earlier this year. On the same day, regulations were laid before Parliament to make some, but not all, of the changes proposed in the consultation.

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    News Alert - Pension Liberation
    22 October 2013

    Hardly a day goes by without the term ‘pension liberation' being mentioned. Following a high profile summit meeting of government departments, agencies and industry representatives in September, HMRC have taken further steps against fraudulent pension liberation, effective from 21 October 2013

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    Corporate Bulletin: Quarter 3 2013
    4 October 2013
    Welcome to the 30 September 2013 edition of our corporate bulletin. Enclosed is a brief outline of market conditions for those preparing disclosures at this date and some topical news for finance directors.

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    2014/15 PPF levy consultation
    20 September 2013
    On 5 September 2013, the Pension Protection Fund (PPF) released a consultation document covering proposals for the 2014/15 levy. This is the last year of the first triennium in the PPF’s New Levy Framework under which the PPF intended that the rules used to calculate levies would be unchanged except in limited circumstances.

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    Visit the Industry Insights page for news and views on the latest industry developments

 Online services

    MyPension.com is Punter Southall's website for providing clients and members access to their pension benefits online.
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    PS Planner
    An interactive web-based retirement planning assistant for members of defined contribution pension schemes.
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    Visit the Online services area to access our full range of online modelling tools and facilities
    Speak to us

    Speak direct to our specialists in this area
    Richard Thomas
    Director of Pensions Administration
    Or call us on
    020 3327 5000